At Canewolf, we strive to provide excellent customer service and a seamless shopping experience. We understand that sometimes circumstances change, and you may need to cancel your order. Please read our cancellation policy carefully.
Cancellation Eligibility:
- Cancellation Before Shipping: You can cancel your order only if the product has not been shipped. Once the product is shipped, the order cannot be canceled.
How to Request a Cancellation:
- Contact Customer Support: To cancel your order, please contact our customer support team immediately at contact@canewolf.com. Provide your order number and other necessary details to assist us in processing your cancellation request.
Cancellation Confirmation:
- Cancellation Process: Once we receive your cancellation request and confirm that the product has not been shipped, we will initiate the cancellation process.
- Cancellation Confirmation: We will send you a confirmation email once your cancellation request has been successfully processed. Please allow a reasonable processing time for the cancellation to be completed.
Refund Process:
- Refund Timeframe: If your order is cancelled successfully, and you have already made a payment, we will initiate the refund process immediately. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment method and financial institution.
- Refund Notification: You will receive an email notification once the refund has been processed. If you do not receive the refund within the specified timeframe, please contact our customer support for assistance.
Exceptions:
- Shipped Products: Orders that have already been shipped cannot be cancelled. Please refer to our Returns and Exchange policy if you wish to return the product after receiving it.
- Custom or Personalized Products: Customized or personalized products may not be eligible for cancellation once the production process has begun. Please check the product description for specific cancellation guidelines related to personalized items.
Contact Us: If you have any questions about our cancellation policy or need assistance with canceling your order, please contact our customer support team at contact@canewolf.com. We are here to help you.
Please note that Canewolf reserves the right to modify or update this cancellation policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
Thank you for shopping at Canewolf. Your satisfaction is our priority.