At Canewolf, we strive to provide our customers with high-quality products and excellent customer service. Below are the details of our shipping and return policies:
Shipping Policy
Order Processing:
- Orders placed before 11 AM will be shipped on the same day.
- Orders placed after 11 AM will be shipped the next business day.
Shipping and Tracking:
- We partner with a reliable third-party courier company to handle our shipping.
- Once your product is shipped, you will receive tracking information to monitor your order’s progress.
Delivery Time:
- Customers can expect to receive their products within 5-7 working days.
Free Shipping:
- Enjoy free shipping on all orders above INR 500.
We are committed to ensuring that your order reaches you promptly and in perfect condition.
Return and Refund Policy
We understand that there might be situations where you need to return a product. Please read our return and refund policy carefully to understand your options.
Returns: We accept returns only for items that are received in damaged or defective condition. If you receive a damaged or defective item, please contact our customer support team at contact@canewolf.com within 7 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
To initiate the return process, please follow these steps:
- Contact our customer support team at contact@canewolf.com within 7 days of receiving your order, providing your order number and a description of the issue.
- Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.
- Pack the item securely in the original packaging and include your order number and the reason for the return in the package.
- Ship the item to the address provided by our customer support team. We recommend using a trackable shipping service to ensure that we receive your returned item.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Contact Us: If you have any questions about our shipping, return, or refund policies, please contact us at contact@canewolf.com. Our customer support team is available to assist you and address your concerns.
We appreciate your business and aim to provide the best possible service for your needs.